Returns & Echanges
At Loorology, we strive to provide our customers with the best possible shopping experience. We understand that sometimes returns or exchanges may be necessary, and we want to ensure that the process is smooth and convenient for our valued customers. Please review our Returns and Exchanges Policy below:
Eligibility for Returns and Exchanges:
a) Returns: We accept returns for items that are unworn, unwashed, and in their original condition with all tags attached. Items must be returned within 30 days of the purchase date. b) Exchanges: We accept exchanges for items that are the wrong size, color, or style. Items must be in their original condition with all tags attached. Exchanges must be requested within 30 days of the purchase date.
Non-Eligible Items for Returns and Exchanges:
a) Final Sale Items: Items marked as "Final Sale" or "Clearance" are not eligible for returns or exchanges. b) Personalized Items: Items that have been personalized or customized cannot be returned or exchanged. c) Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Returns and Exchanges Process:
a) Return/Exchange Request: To initiate a return or exchange, please contact our customer service team at hello@loorology.com. Provide your order number, item(s) you wish to return or exchange, and reason for the return or exchange. b) Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturer's defect or an error on our part. We recommend using a trackable shipping method for returns. c) Refunds and Exchanges: Once we receive the returned item(s) and verify their condition, we will process the refund or exchange within 5-7 business days. Refunds will be issued to the original payment method, and exchanges will be shipped to the customer's provided shipping address.
Damaged or Defective Items:
a) Damaged Items: If you receive a damaged item, please contact our customer service team within 48 hours of receiving the item. We may require photos or additional information to process a claim. b) Defective Items: If you receive a defective item, please contact our customer service team within 30 days of the purchase date. We may require photos or additional information to process a claim. c) Resolution: Depending on the situation, we may offer a refund, exchange, or store credit for damaged or defective items.
Store Credit:
a) Store Credit: If a customer chooses store credit as the refund method for a return or exchange, the store credit will be issued in the form of a gift card and can be used for future purchases on our website.
Policy Changes:
a) Policy Updates: We reserve the right to update or modify our Returns and Exchanges Policy at any time. Any changes will be effective immediately upon posting on our website. b) Policy Applicability: Our Returns and Exchanges Policy applies to purchases made on our website only. For purchases made through third-party retailers or wholesalers, please refer to their respective return and exchange policies.
We hope this policy provides you with clear guidelines on our returns and exchanges process. If you have any questions or concerns, please do not hesitate to contact our customer service team for further assistance. Thank you for choosing Loorology!